To get refund of your investment, you have to go to your dashboard and then click to purchase package option. You will get the refund option there. You will get refund of your investment which you have done(Total withdraw will be deducted from investment).
It is always possible that mining hardware crashes, slows down or completely breaks. In all these cases, our algorithms ensure that other miners are allocated to the relevant pools to fully compensate for possible hash power loss. This way our clients will not lose a second of mining time.
All requests for withdrawal of funds to personal accounts of participants processed and confirmed within minutes. In emergencies there may be delays of up to 48 hours. These delays may be associated with the work of payment systems, work which we cannot influence.